FAQ

  • Should I shampoo my hair before my appointment?

    You do not need to shampoo your hair prior to your appointment unless you just want to.

  • Do I leave with wet hair?

    YOU WILL LEAVE WITH LIGHTLY TOWEL DRIED HAIR

    Please book a Rough Dry as an Add-On service if you would like to leave with fully dried hair.

  • Can I come early?

    Of course! We welcome everyone to come early and enjoy a beverage and relax in our serene and comforting sanctuary.

  • Do you diagnose or cure scalp conditions?

    We do not diagnose or cure scalp conditions. We simply examine your scalp and talk with you about the condition of your scalp. We advise you on recommended products and home remedies to help you understand certain conditions. There are so many factors that play a huge role in your scalp health, we want to help educate you on those factors and help you learn how to address them in the most effective way.

  • I want to bring a friend , can you accommodate more than one person at as time?

    Yes! We currently offer head spa treatments for groups up to 8. You will be in separate treatment rooms during your service for maximum relaxation. Bookings are limited and fill up fast. This service is best planned well in advance

  • What should I expect?

    Your service will begin in one of our consultation rooms where we will examine your scalp and hair. When done, we will transition into our spa room where you will get into a spa smock and warm bed to prepare for your scalp treatment.

  • Do you offer treatments for extensions?

    We no longer offer treatments for extensions. However, we do offer Extension Removal as an Add-On service.

    Planning to treat your scalp but wearing hand-tied extensions? No problem! With our Extension Removal Add-On, we’ll carefully and professionally remove your hand-tied extensions prior to your scalp treatment—ensuring your hair and wefts remain in excellent condition. This service is ideal for guests planning to have their extensions reinstalled by their original stylist after their treatment. Enjoy the full benefits of your scalp service without compromising your extension care.

    Note: This service does not include extension reinstallation and is ONLY meant for Hand-tied Extensions. We can NOT remove tape-ins, glue-ins or K-Tips.

  • What should I wear?

    Our treatments are very “Spa” like, so dress comfortably.